Kauf aims to dispatch your order within 21 days of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. Items that are handmade to order in our studio require up to 3 weeks to produce. Orders including both 'in stock' and 'made to order' items will be held until all items are ready for dispatch. If you require your 'in stock' items earlier, please contact us at firstname.lastname@example.org for more information. You may be liable to pay additional shipping charges for orders split over multiple deliveries.
As soon as the shipping for your order has been booked you will receive a dispatch confirmation with the tracking number from us, together with details on how to track your order, via email. Please note that these services might not be available during the festive and pre-festive days. Also note that any estimated delivery times are to be used as a guide only, and Kauf is not responsible for any delays caused by destination customs clearance processes.
Kauf insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.
Shipping costs are calculated at checkout.
Standard shipping: Orders are shipped domestically and internationally using the quickest available tracked Royal Mail/overseas national postal system service.
United Kingdom – Special Delivery £9
UK / Europe - Standard £5.00
Rest of the World – Standard £9
Free shipping within the UK will be applied automatically to orders with a value of £150 or more after any discounts have been applied.
Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder.